Welcome to Green Cabbage Careers - Apply Below:

Client Experience Director

Company: Green Cabbage

About Green Cabbage: Green Cabbage is a cutting-edge platform technology company that specializes in indirect technology and contingent workforce spend analysis. We utilize advanced data analytics and technology solutions to optimize procurement processes and drive cost savings for our clients. Our innovative approach empowers businesses to make informed decisions and achieve greater efficiency in their procurement operations.

Overview: As the Client Experience Director (CED), you will be responsible for owning and elevating the end-to-end client journey. Your mission is to ensure our clients receive consistent, high-impact service that drives satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value. 

Key Responsibilities 

• Client Journey Management: Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal. 

• Client Advocacy: Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution. 

• Experience Metrics: Establish and monitor KPIs, retention rates, and time-to-value.  

• Onboarding & Enablement: Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients. 

• Process Improvement: Identify friction points and design solutions that increase satisfaction and reduce churn. 

• Strategic Client Engagement: Participate in executive business reviews, client summits, and account planning sessions with key accounts. 
• Client Communications: Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints. 

Qualifications 

• 3+ years in client experience, customer success, or account management roles. 

• Proven track record of improving client retention, satisfaction, and operational efficiency. 

• Strong analytical skills with experience developing and tracking KPIs. 

• Excellent interpersonal, communication, and leadership abilities. 

• Experience in B2B SaaS, technology services, or market intelligence preferred. 
• Passion for client-centricity and continuous improvement. 

What You Bring 

• A strategic mindset with operational discipline. 

• Empathy and a client-first approach to leadership. 

• The ability to drive alignment across sales, product, and delivery teams. 
• A love for solving problems and creating memorable client experiences. 

Why Green Cabbage 

At Green Cabbage, your work matters. You’ll join a collaborative, fast-paced team that values innovation, data-driven decision making, and relentless focus on the client. If you’re ready to shape how companies experience value in their vendor relationships, we’d love to meet you. 

*This position is listed for anyone located in the United States and Canada. We are looking for a CED that is based in Pittsburgh, PA that would be on site and another CED that is based on the West Coast or Canada.